Legal

Terms & Conditions

Last updated: 19 July 2026

These terms govern the We Call Flow website and services. By purchasing or using our services, you agree to them.

1. Services

We provide AI-powered virtual receptionist services designed to answer calls, capture enquiries, qualify leads and book appointments.

2. Demonstrations and pricing

Free demonstrations are provided without obligation. Website prices may change before a service agreement is entered into.

3. Subscription plans

Unless otherwise agreed, Startup includes 200 minutes per month, Growth includes 750 minutes per month and Prestige includes 1,500 minutes per month. Unused minutes do not roll over.

4. Overage

Usage above the included allowance is charged at £0.50 per additional minute. Overage is intended for occasional busy periods. We may recommend a more suitable plan where usage remains consistently high.

5. Payments and setup

Subscription fees are payable in advance. The £100 setup fee becomes non-refundable once configuration or setup work has begun. Overdue payments may lead to suspension or termination.

6. Cancellation

Monthly subscriptions may be cancelled at any time, free of charge. There are no cancellation fees. Service remains active until the end of the billing period already paid for, after which no further subscription payment will be taken.

Annual subscriptions may also be cancelled at any time. Service remains active until the end of the prepaid annual term. Annual fees are non-refundable except where required by law.

7. Customer responsibilities

Customers must provide accurate information, review their AI receptionist's instructions and outputs, keep account details current and comply with applicable privacy, call-recording and communications laws.

8. Availability

We aim to provide a reliable service but do not guarantee uninterrupted availability. Maintenance, technical problems and third-party outages may affect the service.

9. Acceptable use

The service must not be used for unlawful, fraudulent, harmful or abusive activity. We may suspend or terminate misuse.

10. Intellectual property

Our website, branding, software and materials remain our property or that of our licensors. Customers retain ownership of content and business information they provide.

11. Liability

To the fullest extent permitted by law, we are not liable for indirect or consequential losses. Nothing in these terms excludes liability where exclusion is prohibited by law.

12. Referral programme

Referral rewards apply only where published qualifying conditions are met. We may amend or withdraw promotions, but this will not remove rewards already validly earned.

13. Governing law and contact

These terms are governed by the laws of England and Wales. Contact archie@wecallflow.com with questions.